返金ポリシー
We always strive to provide good service. If the problems in our service shown in the lower column occur, we will respond in accordance with the provisions.
When we receive your order, we understand that you have agreed to the policy. There are no exceptions to the provisions.
| I ordered but your order confirmation email and my item(s) do not come. | Some problems in the Internet connectivity would have occurred. Please order again or call us directly. |
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| I paid but my item(s) does not arrive. | -If your item(s) does not arrive in though 7 days have passed since payment to our shop, please contact us. (Shipping problems might have occurred.) |
| I ordered item(s) but I want to cancel. | -Before shipping, buyer do not need to pay cancellation fees. If already paid, buyer must pay remittance and refund fees. -After shipping, buyer must pay all kinds of fees needed. |
| I want to return my item(s). (When not opened the packaging) | -Only if you have a valid reason, you can return. -Buyer must pay all kinds of fees needed. |
| I want to return my item(s). (Image and size difference) | ・We basically refuse. ・We will purchase 80% of your product price. Buyer must pay return delivery and refund fees. If you have given rise to new wounds and dirt on item(s), assessed price will lower. |
| Accessories are deficient. (Accessories are listed in our order page) | -If accessories are deficient, we will send you them. -If the accessories can not be found, you can return. |
| Item(s) is out of order. | -When new products, you can return for free. If the item(s) has a manufacturer warranty, please contact the manufacturer. If you have produced scratches or dirt on your new item(s), you can not return them. |
| Item(s) is fake or counterfeit. | ・All brand items are authenticated by the professional appraisers. If manufacture stores refuse repair service, please stop using your product(s) immediately and please contact us. |
Caution
-If you find anything broken or damaged, any missing accessories or other problems, please contact us within 3 days after receipt of your item(s). If you do not respond within five days, your right of return will be declared void.
-If you purchased item(s) via COD or credit card payment, please understand in advance that repayment will be delayed.
-We do not assume any responsibility for shipping problems of freight companies.
-If orders and reports concerning items purchased or to be purchased are not completely true or our business is obstructed in anyway, such act will result in the offending persons or entities being held responsible for the damage.
-We do not respond to any unreasonable complaints or claims from buyer or any returns related such unreasonable complaints or claims.